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We hope you’re happy with what you’ve bought from us, but if you need
to return something or
cancel your order we’ll be happy to do so in line with our returns & cancellation
policy on the
number below.
Call us on 0845 111 55 55
What can I return?
If you purchased your product direct from Sage (either online or over the phone)
then you
should contact us in accordance with this Returns Policy. If you bought from another
Sage
supplier such as an independent Sage Business Partner, an accountant, or a retailer
such as PC World or Staples you must return it to them in accordance with their
own guidelines.
Software Returns & licence only upgrades
Software can be returned and downloads reimbursed within 30 days of the date of
purchase
(this period begins on the date you actually place your order) provided:-
- it is in its original condition i.e. unopened;
- the software has not been installed. If it has, we may ask you to complete
and submit a
certificate confirming un-installation.
- you have not obtained an activation key from us. If you have, a refund will only
be considered
after the completion and submission of a certificate confirming un-installation
and internal
consideration by a member of Sage’s Customer Experience Team.
Stationery Returns
-
Standard stationery orders can be returned
within 30 days of the date of purchase (this period begins
on the date you actually place your order) provided the order is totally unused.
- Bespoke stationery. As we will be
unable to sell it to another customer we are unable to provide a
refund unless there is a printing error caused entirely by Sage.
Sage Training Workbooks
Workbooks can be returned within 30 days of the date of delivery provided the order
is unopened.
SageCover (& other support services) cancellations
SageCover contracts are for 12 months. Cancellations will only be considered
if:-
- Sage receive them within 30 days of the date of the invoice date;
- no aspect of the service side of the contract has been used, this includes but is
not be limited to
Sage Technical support, www.sage.co.uk and also
associated offerings such as the Sage HR
Advice helpline;
- no product upgrade has been provided (where the contract is SageCover Extra or above);
- no discounts associated with the service contract have been applied.
Sage Training Services
Training services invoices can be cancelled
if:-
- Sage receive the request within 14 days of the date of the invoice;
- training has not already been attended;
- please see your individual training invoice for further details.
- Training Passports can be cancelled within 30 days of the date of the invoice unless
training has
been attended. Please see your individual training invoice for further details.
How do I return something?
To help us understand how we can improve our services and products in the future
we’d like to discuss
your return with you.
Call us on 0845 111 55 55.
If the goods are faulty or sent in error Sage will cover all costs of the return.
Otherwise we would kindly
ask that you return the goods at your own expense and ensure that you take adequate
measure their safe
return. Unfortunately Sage cannot be responsible for lost packages.
As you would expect, this Policy does not have any affect on your statutory
rights.
