SageCover

SageCover at-a-glance

Which plan?	SageCover Online	Sage Cover	SageCover Extra
Ideal if...	You like on-the-spot advice over the internet and by email	You'd prefer one-to-one expert advice over the phone	You want to make sure you always have the latest software
What's included?
Live web chat
My Sage Account
Ask Sage online FAQ database
Email Helpdesk
Free Business news
Legislation updates
Exclusive discounts
Monthly email newsletter
Business Toolkits	Basic	Basic	Advanced
Online Health & Safety Advice
Telephone support
Data repair		Standard	Express
FREE annual software upgrade
HR Advice Professional
Health & Safety Advice Professional
Customised reports
Remote desktop support
Priority phone support
Call back service
Webinar library
Available for...	Sage Instant Accounts, Sage 50 Accounts	Sage Instant Accounts, Sage 50 Accounts, Sage 50 Payroll, Sage ACT!	Sage Instant Accounts, Sage 50 Accounts, Sage 50 Payroll, Sage ACT!

Find out more using the tabs above...

Easy online support for your business

Web Chat
Chat online with our advisers in real-time by sending and receiving instant messages through your 'My Sage' account. It’s a quick and simple way to get instant answers to your questions.

Email Support
Email your questions to our help desk at a time that suits you. We’ll work to find the right answer while you get on with business. Usually we can provide you an answer the next working day but aim to get back to you within four working hours.

'Ask Sage' online database
When you’re asking: “I wonder how...?” check out our jargon-free answers to thousands of questions about Sage software. Ask Sage is our flexible online FAQ database that covers everything from getting started, through general day-to-day tasks, to more detailed advice on a range of business issues.

Online Health & Safety Advice
Expert online guidance to help you comply with all the latest health and safety rules and regulations. Access lots of step-by-step guides, letters, templates, policies and forms online.

Technical Advice Newsletters
Our monthly email newsletter gives you important information and tips to help you run your business every day. It gives details of topical support issues and current industry news as well as the latest from Sage.

Exclusive discounts
Receive up to 20% off our software and services, including 20% off additional Sage 50 Accounts user & company licenses.

Pay by interest free Direct Debit
You can spread the cost of SageCover interest free over 12 months. Simply select 'Direct Debit' as your payment option at the Sage Store Checkout.

One-to-one expert support & advice

Even more ways to get in touch
SageCover includes all the benefits of SageCover Online plus more. It's gives you even more options to get in touch. Talk to our expert technicians over the phone and be safe in the knowledge we can walk you through important tasks like data recovery and Year End.

Telephone Support
Just call us to talk with our friendly team of over 350 experts. They’re based in the UK and are ready to smooth your progress through tasks or help you explore the software’s possibilities. And we promise, no jargon. Just talking you through in language you’ll understand.

Data Repair & recovery service
We hope it never happens, but if you do lose important Sage data or need it repaired, our team can help get things back on track. One of our in-house experts will do their best to retrieve or repair your data.

Payroll Year End Guide
If you’re a Sage 50 Payroll customer we’ll show exactly what to do and how to do it at Payroll Year End (PYE), from software updates to new tax parameters. We’ll send you a PYE pack containing everything you need and we've got a dedicated PYE website that will guide you through all the essentials.

Online HR Advice
For Sage 50 Payroll users our online HR Advice service (RRP £130) helps you make sense of employment law and how it relates to your business. From applicants and interviews through to redundancy and retirement, Sage HR Advice will show you the best way to handle everything about your people.

Regular Software Updates
Regular software updates will make sure you're up to speed with all the latest legislation, ensuring your business stays on the right side of the law and steers clear of any costly fines.

Business News
Our online business library contains hundreds of searchable documents with top tips and advice on growing your business, corporate branding, data protection, renting premises and much more. There are also daily news updates on a broad range of topics.

Premium support from our expert team

Get the very best for your business 
SageCover Extra includes all the benefits of SageCover plus more. It's a truly premium support service - giving you priority access to our experts & ensuring your software is always up-to-date with the latest version & legislation changes.

Latest software free of charge
As a SageCover Extra customer we’ll send you the latest version of your software as soon as it’s released. You can download & install it straight away, making sure that your software is completely up-to-date, legislatively compliant and that you’ll be among the first to take advantage of all the new features and benefits.

Priority Call Back
Call back provides you with an alternative to waiting in a telephone queue to speak to a Sage Technician. You now have the option of leaving a contact number to allow us to automatically call you back when an agent becomes available.

Remote Support Direct to your desktop
Now, when you call us for support, our technicians can remotely access your PC and walk you through what needs to be done & answer your queries quickly and easily.

Priority Telephone Support
As a valued customer, when you want to talk to us, simply quote your SageCover Extra serial number and we'll connect you to one of our experts more quickly than with our standard support service.

Access Online Webinars
Login to view demonstrations of Sage software covering a range of topics chosen by customers, to learn more efficient ways of using the software. *Currently recorded demonstrations only for Payroll.

Business Toolkits
It’s not just the day-to-day stuff we can help with. Because we talk to people in businesses like yours every day, we’ve developed special tools that can help you. From Benchmarker, Planner, Cost calculator and Financial Checker for Sage 50 Accounts users to Personality Profiler, Interview Guide and Development Analysis for Sage 50 Payroll.

Free Reports for your business
Sage 50 Accounts customers can request three customised reports per year, and Sage 50 Payroll customers can download our three most popular specialised reports per year. Plus, all SageCover Extra members get our most popular report free of charge every month.

Even more savings
As a SageCover Extra member we want to offer you the very best deals on our software and services.   You can get 10% off any of our Sage Stationery range and 20% off your first Customised Stationery order. Plus, Sage 50 Accounts users get 30% off additional users & companies and Sage 50 Payroll users get 20% off additional users, companies & employees.