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Sage Payments

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing applications 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

What is Sage Payments?

Sage Payments integrates seamlessly with Sage 50 Accounts, Sage 50 Essentials, Sage 200 and Sage 50 Payroll software allowing you to manage and make payments straight from your software. With Sage Payments you can be confident that your suppliers and employees will be paid accurately, securely and on time.

Sage Payments could make your payment processes quicker and easier and give you more control over how you manage your payments, saving precious time so you can focus on running your business.

Introduction to Sage Payments

See how Sage Payments integrates with your accounts and payroll software to make managing payments quicker and easier.

Download Now >

With Sage Payments you can

  • Save time and reduce errors by automating processes
  • Manage and track payments quickly and conveniently
  • Make domestic and international** payments securely
  • Choose your own price plan to suit your needs
  • Trust that your payments are safe, secure and controlled by authorisation processes and access rights
"92% of Sage Payments customers said it saves them a significant amount of time when processing payments"
"91% said Sage Payments significantly reduces the risk of errors or mistakes when processing payments"

 

 

* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

** Please note, Sage 50 Accounts Essentials and Sage 50 Accounts customers must have the Foreign Trader module enabled in order to make International Payments using Sage Payments; the Foreign Trader module is included in Sage 50 Accounts Professional and Sage 200, however if you have Sage 50 Accounts Essentials, Sage 50 Accounts or Sage 50 Accounts Plus you will need to purchase the Foreign Trader module separately.

 

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

"I think Sage Payments is wonderful, I just wish it had been around before now"

Wendy Blane, Accounts Administrator, FBS

Watch Case Study Video >

 

Increase Productivity and Save Time
Take Control of your Payments
Flexibility with your Finances
Transparency and Trust
Payments Overseas Made Easy


 

Increase Productivity and Save Time

Sage Payments is seamlessly integrated with Sage Accounts and Sage 50 Payroll, saving you time, so you can focus on running your business.

  • Reduce manual processes - payees and payments are submitted to the Sage Payments service directly from your software, so you don't have to manually re-enter any details into your bank, or export and re-import payment files
  • Sage Payments will pre-populate your payment instructions automatically, eliminating re-keying of data, reducing mistakes and saving you time
  • Automatic reconciliation - easily check which payments have been made and which are awaiting authorisation. As the service is integrated with your desktop product, you can always be sure that payments submitted will match with your bookkeeping entry
  • Automatic calculation of exchange rate gains or losses - Sage Payments will update Sage Accounts with the correct exchange rate if it has changed between the time you requested the payment and it leaving your account, so you don't have to make any adjustments in Sage Accounts - you do have to tell the program to post these revaluations once these are posted back from Sage Payments
  • Access anywhere - view payments information on your mobile or tablet device

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

 

Take Control of your Payments

Manage your supplier and employee payments quickly and with ease from one place, giving you complete control over your outgoings and helping you to monitor your cash flow.

  • Manage permissions - control levels of authority and restrict access where necessary so you can control access to your payments
  • Future dated payments - create efficiency through control of your payments by setting them for the date they are due (you can't future date international transactions)
  • Real-time updates - receive updates about the progress of your payments in real time. With information at your fingertips and reminders sent to you, there is no need to log into your own banking services to check the progress of your payments
  • Flag any inaccuracies - ability to query a payment and add notes to be viewed by your other account users before authorisation
  • Same-day electronic transfers - make same day electronic transfers for domestic transactions using Faster Payments if your payment instruction is received by us before our daily cut off time of 4.30pm on a business day

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Flexibility with your Finances

We understand how important it is for small businesses to keep their costs down, so with Sage Payments you can choose from a range of price plans that will best suit your business.

  • Access anywhere - view payments information on your mobile or tablet device**
  • Simple customer sign-up process - setting up your account is straightforward and we'll support you from start to finish, so you can be up and running with Sage Payments within a few days. Start the secure sign-up process at your own pace, save and return to it when you get time
  • Reduce delays - receive an email alert and authorise payments on the go, so there's no need to wait until you're back in the office
  • Set up to suit you - there's no minimum contract term, simply choose a monthly plan that suits you and use it for as long as you need to

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Transparency and Trust

We work with many businesses and understand it's important that you know what you are paying for your payments services - that you have confidence the pricing is clear and simple.

  • Secure service - the secure payment gateway means you can have confidence that your payment instructions are sent securely
  • Clear pricing - see accurate costs at a glance and choose a plan to suit your business with the option to change whenever you need to
  • No hidden costs - the price you see is the price you will pay (plus any overage costs for payments outside your monthly allowance and any international payments charges)

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Payments Overseas Made Easy

Make secure international payments straight from your accounts and payroll software. Sage 50 Accounts and Sage 50 Accounts Essentials with Foreign Trader*** module and Sage Payments are the essential partners for trading overseas.

  • Automatically reconciles back into your local currency in your Sage 50 Accounts and Sage 50 Accounts Essentials products including posting to your general ledger
  • See exchange rate gains and losses - data will be updated in Foreign Trader and adjusted accordingly so there's no need for time consuming calculations
  • Manage payments in multiple currencies - send payments in 11 different currencies securely to 24 different countries. For further details on the currencies and countries Sage Payments supports, please see the Payments Processing Guide

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* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

** Mobile and tablet access available on most devices

*** Please note, Sage 50 Accounts Essentials and Sage 50 Accounts customers must have the Foreign Trader module enabled in order to make International Payments using Sage Payments; the Foreign Trader module is included in Sage 50 Accounts Professional and Sage 200, however if you have Sage 50 Accounts Essentials, Sage 50 Accounts or Sage 50 Accounts Plus you will need to purchase the Foreign Trader module separately.

 

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

Sage Payments and FBS Case Study

FBS are a family owned business based in Falkirk, Stirlingshire. They are a distributor of bathroom products across the whole of Scotland. Discover how Sage Payments has added a different dimension of control, flexibility and security for FBS.

"I think Sage Payments is wonderful, I just wish it had been around before now"
Wendy Blane, Accounts Administrator, FBS

"The bit I really like is that it's saving me money"
Alison Sime, Managing Director, FBS

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

Sage Payments and Larrytech Case Study

Larrytech are a web design agency offering website design and development services. Based in Tunbridge Wells, Kent, they work with a wide range of clients from start-ups through to much larger and established businesses. Find out how Sage Payments frees up time so that they can spend more doing the things that earn them money.

"Everything is done within the software, which has to be the best way to do it"
Larry Hardcastle, Managing Director, Larrytech

"It's freed up more time for our employees to focus on our design and development project work"
James Blacklee, Creative Director, Larrytech

 

 

 

* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

With a range of pricing options, there's a plan to suit you.
Depending on your needs, there's the option to change your plan at any time should you need to.

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

 

We are always looking for ways to improve our service, so if our current price plans do not suit your requirements, please call us on 0845 245 0266 to discuss your needs.

* Customers joining during a month will be charged a pro rata portion of the monthly fee for the remainder of their first month and will be invoiced at the beginning of the next month for such fee. International Payments and overage charges also apply (see below). Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

** Total number of domestic payment transactions included in the Monthly Plan fee ("monthly payments allowance"). Any payment transactions in excess of the monthly payments allowance are subject to the overage charge (see below).

*** This overage charge is payable for each domestic payment transaction made in excess of the monthly payments allowance.

**** Per transaction. International Payments are chargeable on a per transaction basis in addition to any Monthly Plan fee. International Payments are GBP payments to a non-UK bank account or payments in any currency other than GBP.

From time to time we may advertise a promotional offer. If we offer a promotion, it will be subject to the promotion terms set out advertised on our website or in our promotional literature. After the expiry of the promotional period, the monthly price for your Sage Payments service will revert to the price plan chosen by you during your application and all other standard charges will apply to your use of the service.

 

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

Exchange Rates

  • Sage Payments allows you to make International Payments in supported currencies, to supported countries (see below tables; please refer to the Payments Processing Guide for further details)
  • International Payments in currencies other than GBP will be subject to conversion into the relevant currency at an agreed exchange rate
  • Our exchange rates are calculated with reference to the interbank rate (the rate at which banks and large financial institutions trade with each other) which is adjusted regularly based on market conditions and a spread (the difference between the interbank rate and the rate we charge you)
  • Our exchange rates are revised at the beginning of each business day and you can view our latest exchange rate information by logging into Sage Payments

 

 

Sage Payments supports the following currencies:

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

 

You can currently send payments to the following 24 countries using Sage Payments:

 

For full information on our payment processing times, please refer to the Payment Processing Guide

* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

 

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

 

About Sage Payments
Application and Eligibility
Account Funding
Managing Payments
Billing and Your Price Plan
Account Security and Fraud
Managing Your Account


 

About Sage Payments

  • What are the main features of Sage Payments?
    Sage Payments allows you to pay your payees in a new revolutionary way. It integrates seamlessly with your Sage product(s) and avoids unnecessary errors by removing the need to re-key data from your accounts or payroll system to make domestic or international payments. Sage Payments uses a simple, secure and precise method to reconcile all payments made to suppliers / staff into your Sage Accounts product. For further information please see our key features and benefits section on our website.
  • What is a Sage Payments account?
    Your Sage Payments account is a secure virtual wallet (also known as an e-wallet) that allows you to hold an e-money balance for the purposes of making payments. Your account is not a physical bank account but is a secure virtual wallet. Any funds you transfer to Sage Payments are held in your name on trust in a designated client funds account with our banking provider.
  • How do I contact Sage Payments?
    You can contact Sage Payments on 0845 111 5555, lines are open Monday to Friday 08:00am to 6:00pm (excluding bank holidays). You can also write to us at our registered office address: Sage Payments (UK) Ltd, North Park, Newcastle upon Tyne, NE13 9AA.
  • Is Sage Payments authorised by the Financial Conduct Authority (FCA)?
    Yes, Sage Payments is an Authorised Electronic Money Institution and is regulated by the FCA (Register Reference: 900180).
  • Is my Sage Payments account a bank account?
    As part of your subscription to Sage Payments, we will provide you with a virtual e-wallet in your name which allows you to transfer funds (in GBP) to Sage Payments and to hold a balance for the purpose of making payments via Sage Payments only. Your account is not a real or physical bank account. Any funds you transfer to Sage Payments are virtually segregated in your name and held by us on trust in a designated client funds account, which is held in the name of Sage Payments (UK) Ltd with our banking provider.
  • What kind of payments can I make with my Sage Payments Account?
    Sage Payments can only be used for making payments to authorised payees in conjunction with approved Sage software products.
  • How do you charge for International Payment transactions?
    We charge a transaction fee for making International Payments and we take a fee based on the difference between the interbank rate (the rate at which banks and large financial institutions trade with each other) and the exchange rate we quote you (this is known as a 'spread'). Please see our price plans on the website for further information.
  • Where can I find your terms and conditions?
    Our Terms of Service (the terms which explain our service and your rights and obligations as a customer) can be found here and in the Account Settings area of your Sage Payments account.
  • What is Sage Payments relationship with Sage UK?
    Sage Payments (UK) Ltd is a subsidiary of Sage (UK) Ltd. Both Sage (UK) Ltd and Sage Payments (UK) Ltd are members of the Sage Group plc group of companies.
  • Where is my money held?
    Any funds you transfer to Sage Payments are held by us on trust in a designated client funds account, which is held in the name of Sage Payments (UK) Ltd
  • What about my online security?
    We take your online security while using Sage Payments very seriously. Take a look at our Account Security and Fraud FAQ section below or read our good practice guidelines which can be found in the Security tab in the green bar towards the top of this page.
  • What is the difference between Sage Pay and Sage Payments?
    Sage has been helping businesses with their payments for the last 9 years, through our Sage Pay service. The Sage Pay service is provided by Sage Pay (Europe) Limited which offers a simple, flexible and secure payment service to retailers who want to receive payments from their customers (payments in); they are able to choose from online payments, face to face payments, mail and telephone order payments and eInvoice payments.
    Sage Payments is a service provided by Sage Payments (UK) Ltd and is a designed to revolutionise the way you make payments to suppliers or other payees (payments out), it integrates seamlessly with your Sage Accounts / Payroll products.
  • Can I find help online, or do I have to call?
    Please visit our help centre for any Sage Payments related queries.
  • Which web browsers does Sage Payments support?
    Currently Sage Payments is designed for use on desktop, tablet and mobile products using the following Internet browsers:
    • Google Chrome
    • Mozilla Firefox
    • Apple Safari
    To ensure you get the best possible experience, we recommend you always use an up-to-date browser. If you access Sage Payments using a browser we don't support, you may not be able to access all available functions. We may also prompt you to download the latest version of one of the above browsers. To do this, simply click your required option and follow the on-screen instructions.
  • What version of Sage Accounts and Sage Payroll products do I need in order to qualify for Sage Payments?
    In order to qualify for Sage Payments you need to have version 2015 of Sage 50 Accounts, Sage 50 Essentials, Sage 200 Standard Online or Sage 50 Payroll. If you are a Sage 200 Extra or Sage 200 Extra Online customer, you need to have version 2016. You can check your version by clicking Help and about for example V21.3.6.108, if you are not on the latest version, please call the Sage UK Sales team on 0800 336633.

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From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue

 

Application and Eligibility

  • What is the minimum eligibility criteria required to apply for a Sage Payments Account?
    Sage Payments is a service for UK businesses only and if you are an individual, you must be 18 years of age or older. You must also have an eligible Sage software product to use the Sage Payments service (see our website for latest information). Sage Payments also assesses your application against other risk scoring criteria which for security reasons we do not disclose. All applications for a Sage Payments account are subject to our approval. For further information please refer to the financial crime section of our website.
  • What eligibility checks do you perform when I apply for Sage Payments?
    We complete 'Know your customer' and 'Know your business' checks. These confirm your identity and the identity of your business. For further details please see our Terms of Service and Privacy Policy.
  • Why are some nationalities / countries not accepted?
    Sage Payments Policy determines the nationalities and countries which are prohibited from use of the Sage Payments Service, the list of prohibited nationalities and countries are regularly reviewed and processes will be updated accordingly with any changes. For further information on the countries and currencies Sage Payments supports, please see the Payments Processing Guide.
  • Am I bound to a minimum contract term or can I cancel my subscription at any time?
    You can cancel your Sage Payments subscription at any time by giving us notice and your contract will then terminate on the first business day of the month following the month in which we receive your notice, for example if you give us notice to terminate on 27th March, your contract will end on 1st April (assuming this is a business day).
  • What do you do with my personal data?
    We use your personal data to assess your application for a Sage Payments account and, if successful, to manage your account and provide Sage Payments to you. We also use your personal data for other purposes and are bound by data protection legislation. Please see our Privacy Policy for further information.
  • Will you request any documents from me during the on-boarding process?
    When you make an application to purchase Sage Payments, to protect you and your business we ask you to provide us with information to help us confirm identity. In most cases we will be able to complete these checks electronically, however where this is not possible we may ask for documentary proof of identity. A full list of the documents that we may request can be found in our Documentary Evidence and Certification document.
  • How do I set up my Sage Accounts and Payroll products with Sage Payments?
    If you would like more information about setting up Sage Payments with Sage Accounts or Payroll software, you can call a member of the Customer Services team on 0845 111 5555, alternatively you can access the help centre.

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Account Funding

  • How do I add funds to my Sage Payments account?
    Once registered for Sage Payments you will be given the option during on-boarding to add a 'Nominated Bank Account'. By nominating a bank account you will then be able to fund your Sage Payments account from your own bank account using your own bank's services. You can have up to two nominated bank accounts at any one time.
  • How long does it take for funds to appear in my Sage Payments Account?
    This depends on the method you use to transfer funds from your nominated bank account. If you use Faster Payments, payments are generally processed the same business day, often within a few hours, although payments can take up to the end of the business day following the business day on which you made the payment to clear. However, as the transfer of funds is done using your own separate banking services, you will need to check with your bank for exact processing timescales.
  • What will happen if I don't have a sufficient balance in my Sage Payments Account?
    If you have a £0.00 balance in your Sage Payments account or a balance which does not fully cover the amount of a payment, the payment will not be executed until sufficient funds are added.

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Managing Payments

  • What is a Domestic Payment?
    A Domestic Payment is a GBP payment made to a UK bank account.
  • What is an International Payment?
    An International Payment is a GBP payment made to a bank account outside of the UK or a payment in a foreign currency.
  • Can I make an international payment?
    Yes, Sage Payments supports international payments. International payments include any GBP payments to a non-UK bank account and any payments in a currency other than GBP. International Payments are not included in your monthly price plan and additional charges to send such payments will be payable on a per transaction basis. Please see the price plans on the website for further details. Please note: if you are Sage 50 Accounts Essentials or Sage 50 Accounts user you must have the Foreign Trader module enabled in order to make International Payments using Sage Payments. The Foreign Trader module is included in Sage 50 Accounts Professional and Sage 200.
  • What currencies does Sage Payments support?
    You can make international payments in any of the following currencies:
  • How long will it take for a payment to be made once sufficient funds to cover the payment have been added to my Sage Payments Account?
    Once your payment has been authorised by an Account Approver and the correct amount of cleared funds have been added to your account balance, then domestic payments will be sent via FPS (Faster Payment Service) on the same business day if your payment instruction is received by us before our daily cut off time of 4.30pm on a business day or otherwise, on the next business day. International payments are subject to earlier cut off times depending on the currency being used. Please see our Payment Processing Guide for further information.
  • What if I have authorised my payments but only have a specific amount in my Sage Payments account to cover one of them, how will the payments be prioritised?
    In order to make payments using Sage Payments you must have sufficient funding in your Sage Payments account to cover the payments you wish to make. Payments will be prioritised in the order they were authorised by your Account Approver. If there are insufficient funds in your Sage Payments account to cover the payment that was authorised first, the system will continue to look for payments that can be made in date and time order. If payments were authorised at exactly the same time, i.e. a batch payment, the system will take the first date on which the payment was received by Sage Payments from your Sage Accounts product. The system will then continue to make payments in this way based on the remaining balance in the account.

    The table below illustrates how this process works, assuming a starting balance of £10,000 in your Sage Payments account:

  • If I submit my Domestic Payment on an evening / weekend / bank holiday, when will the payment be processed?
    Fully funded and authorised payment instructions will be processed on the business day on which they are received provided that we receive the instructions before our cut off time of 4.30pm. Any payment instructions received by us after 4.30pm on a business day or at weekends or on bank holidays, will be processed on the next available business day. Please refer to our Payment Processing Guide for further information.
  • If I submit my International Payment on an evening / weekend / bank holiday, when will the payment be processed?
    Fully funded and authorised payment instructions will be processed on the business day on which they are received provided that we receive the instruction before our cut off time of 4.30pm. International Payments are also subject to additional cut off times depending on the currency used. Any payment instructions received by us after the relevant cut off time on a business day or at weekends or on bank holidays, will be processed on the next available business day. Please refer to our Payment Processing Guide for further information.
  • Will I receive interest on the funds in my Sage Payments account?
    No. As the funds in your Sage Payments account is e-money which does not qualify as a deposit, no interest will accrue.
  • What are Sage Payments' exchange rates for International Payments?
    Sage Payments have a daily exchange rate for each currency that is published in Sage Payments at the start of each business day. You will be able to view our exchange rates in your Sage Payments account. These can be found under 'Account Settings' on the left hand menu and selecting 'Exchange Rates'.
  • When will a Domestic Payment be received by the payee?
    Domestic Payments are sent to your payee via Faster Payments (FPS) which usually takes anything between a few minutes to a few hours to receive, although payments can take up to the end of the business day following the business day on which you made the payment to clear.
  • When will an International Payment be received by the payee?
    International Payments are subject to processing times dependent on the currency used and the location of the payee:
    • For a Euro payment to an EEA state bank account (including the UK): no later than the end of the business day after the business day on which we received your valid payment instruction
    • For payments in any other EEA currencies that we support to an EEA state bank account (including the UK): no later than the end of the fourth business day after the business day on which we received your valid payment instruction.
    • For payments outside the EEA and/or in non-EEA currencies, we have no control over how long this may take as this will depend on local banking practices of the relevant country.
    • Please see our Payment Processing Guide for further information.
  • What is the maximum individual payment amount I can make?
    Domestic Payments - £20,000
    International Payments - £10,000
    Any payments above these amounts are subject to approval by Sage Payments
  • What is the maximum total payment amount I can make during a day?
    £100,000
    Any payments above these amounts are subject to approval by Sage Payments
  • What if the exchange rate fluctuates?
    Our exchange rates apply during each business day and are updated daily. Provided your payment instruction is valid and approved and your account is sufficiently funded to cover the payment at the time you submit your instruction to us, you will receive the exchange rate that applies when you submit that instruction. Of course, if your instruction is rejected for any reason you will need to re-submit your instruction at the exchange rate that applies at the time you re-submit. In an extreme case of market volatility, we reserve the right to withdraw one or more currencies from our International Payments service.

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Billing and Your Price Plan

  • How do I change my price plan?
    If you wish to change your price plan please call the Sage Payments team on 0845 111 5555 and a Sage Payments agent will be able to assist.
  • If I cancel my subscription during a month will I need to pay my full monthly subscription fees for that month?
    Your contract does not end until the beginning of the month following the month in which you give us notice to terminate, so you will not be entitled to any refund of subscription fees paid in advance for the month. You will also be charged for any transactions outside of your monthly plan or for any international payments made in arrears and these will be added to your final invoice.
  • What happens if my Direct Debit fails?
    If you have insufficient funds in your bank account to make your Direct Debit payments, the Direct Debit will be returned to Sage Payments as a failed payment and will be marked as outstanding.
    The payment will then be represented approximately 3 - 5 working days later.
    If the payment fails again you will then be notified that an immediate payment is required in order to clear the outstanding amount.
  • What's the timing of my invoice and when will the Direct Debit payment be taken?
    Your Sage Payments subscription fees are payable monthly in advance and any other fees (e.g. overage charges or fees for International Payments) are payable monthly in arrears. You will be invoiced on or around the 1st of every month; the payment will then be debited by BACS on or around the 12th of every month.
  • What are the pricing options for Sage Payments?
    Sage Payments is available on a range of monthly price plans to suit your payment needs. These allow you to make a maximum number of domestic payment transactions in each month for a monthly fee. If your payments exceed your monthly price plan allowance you will incur an additional charge on a per transaction basis (this is known as an 'overage' charge). International Payments are always charged on a per transaction basis. For full details of our price plans and other fees, please see our price plans on our website.
  • What happens if my transactions exceed my Monthly Price Plan limit?
    If you exceed your price plan limit (the maximum number of domestic payments included in your monthly price plan), you will be charged an additional fee for each transaction made outside of your limit, on a per transaction basis (this is known as an 'overage' charge and is set out in our fees information). If you find your payment needs are not being met by your current price plan please call 0845 245 0266 and we will discuss alternative price plans with you.
  • How will I be charged if I join Sage Payments mid-month?
    First 30 days free introductory offer: If you receive the first 30 days free as part of your introductory offer and your account with Sage Payments is activated after the 1st of the month, for example mid-month, you will be required to pay a pro-rata amount of the monthly subscription fee at the end of your introductory offer period. This will be calculated on the number of days remaining of that particular month; this pro-rata amount will be added to your first invoice, which you will receive on the first of the next calendar month following your introductory offer. This invoice will also include your subscription fee for your chosen monthly price plan for the month ahead. Your introductory discount will be reflected in your invoice as a deduction from the fees due. For example, if you join Sage Payments on January 18th on a standard monthly subscription of £18 per month, on 1st March you will be invoiced a pro rata amount of the £18 subscription for the month of February as well as your £18 subscription fee for the month of March, less any introductory offer. Please note any charges for transactions made outside of your monthly plan allowance in February, along with charges for any International Payments made during February will be added to your March invoice.

    First 30 days free introductory offer:
    If you receive the first full month's subscription free and your account with Sage Payments is activated after the 1st of the month, for example mid-month, you will be required to pay a pro-rata amount of the monthly subscription fee. This will be calculated on the number of days remaining of that particular month; this pro-rata amount will be added to your first invoice, which you will receive on the first of the next calendar month. This invoice will also include your subscription fee for your chosen monthly price plan for the month ahead. If you receive any introductory offer when signing up to Sage Payments, your introductory discount will be reflected in your invoice as a deduction from the fees due. For example, if you join Sage Payments on January 17th on a standard monthly subscription of £18 per month, on 1st February you will be invoiced a pro rata amount of the £18 subscription for the month of January as well as your £18 subscription fee for the month of February, less any introductory offer. Please note any charges for transactions made outside of your monthly plan allowance in February, along with charges for any International Payments made during February will be added to your March invoice.
  • Am I charged VAT on my Sage Payments fees?
    All Sage Payments services are currently VAT exempt and therefore there will be no additional VAT on your invoice.

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Account Security and Fraud

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Managing Your Account

 

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* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

Sage Payments is a service provided by Sage Payments (UK) Ltd. Please see the relevant sections below for further information.

Legal

Sage Payments (UK) Ltd is a limited company registered in England and Wales under company number 08586408. Our registered office address is at North Park, Newcastle upon Tyne, NE13 9AA. In this section, you can find relevant legal documents relating to the Sage Payments service and Sage Payments (UK) Ltd and you can read

 

Regulatory

Sage Payments (UK) Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 


Complaints Procedure
How we protect your accounts
Business Conduct
Important Documents


 

Complaints Procedure

Sage Payments (UK) Ltd is committed to providing a high standard of service to all of its customers on every occasion. However, we recognise that there may be instances where we do not live up to a customer's expectations.

We intend to resolve any concerns fairly and quickly. In most cases this can be done if you allow us to listen, understand the problem, and then deliver an effective solution for you.

You can contact our customer services team on 0845 245 0266.

Lines are open Monday to Friday, 8am to 6pm (excluding bank holidays).

If you remain dissatisfied you can view a copy of our Complaints Procedure.

If you are unhappy after receiving our Final Response or with the way we have handled your complaint you may be able to refer your complaint to the Financial Ombudsman Service. You can find out whether you are within the scope of the Financial Ombudsman Service by visiting their website www.financial-ombudsman.org.uk or by writing to them at:

The Financial Ombudsman Service
Exchange Tower London
E14 9SR

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From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
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How we protect your accounts

Financial Crime Prevention measures in Sage Payments

Sage Payments are committed to helping the fight against financial crime and adopts stringent policies and procedures to help prevent money laundering and other forms of financial crime.

Our two key Policy principles are

 

  • Sage Payments will not tolerate money laundering and terrorist financing and will establish and maintain effective measures to prevent, detect, and report all cases of actual or suspected money laundering or terrorist financing
  • Sage Payments will fully comply with all extant and applicable laws and regulations. Any areas of non-compliance with laws and regulation will be escalated by the MLRO and a risk mitigation plan implemented

 

Sage Payments are intent on satisfying the requirements of our local regulatory and legislative obligations and have designed our Policies, Procedures and Systems to meet these requirements.

Customer due diligence/ Know your customer/ Know your business:

To comply with our legal obligations we will ask you to provide us with information for you and your business in order to verify your application. We may also ask you to provide documentation to verify these details.

Monitoring for suspicious activity and transactions:

Sage Payments has adopted a risk based approach and our systems continuously monitor for suspicious activity in line with this approach.

Monitoring of sanctions and terrorist financing lists:

To comply with our obligations to not carry out prohibited business we continually monitor activity against proscribed sanctions and terrorist financing lists.

Monitoring of Politically Exposed Persons (PEPs):

To comply with our obligations to identify Politically Exposed Persons (PEPs) we continually monitor activity against Politically Exposed Persons lists.

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Business Conduct

Sage Payments (UK) Ltd's policy determines the nationalities and countries which are prohibited from use of the Sage Payments Service; the list of prohibited nationalities and countries are regularly reviewed and processes will be updated accordingly with any changes.

The Bribery Act 2010

We are committed to implementing and enforcing effective systems and processes to counter bribery and corruption. As a UK company, Sage Payments (UK) Ltd is bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad.

In addition, we will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate. As well as ensuring our own conduct is appropriate, we have also put in place procedures to prevent bribery being committed on our behalf by any associated persons, i.e. anyone that performs services for or on our behalf, such as our people, and in some cases, subsidiaries and third parties we work with.

This is the standard of behaviour customers, suppliers and partners can expect from us and that we expect from them.

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Important Documents

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* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

Security

Our systems have been designed with the highest level of security to prevent an attack.

You must keep your password and user details secure at all times, as these details provide access to your Sage Payments account. We would like to remind you to keep your account secure by changing your password every 90 days. We also enforce password complexity rules which mean that you will need to include a certain amount of characters and special characters; these rules will be advised to you when you are prompted to input a new password.

The following are some guidelines on keeping your user details secure:

  • Never write your password or PIN down
  • Never give your user details or password to colleagues, family or friends
  • If you suspect someone knows your password or PIN, change them immediately
  • Do not access our service in a public place where your screen can be easily seen
  • Never send your password or PIN in an email
  • Never follow a link from an email where you are taken to a screen to input your user details or password, Sage Payments will not ask you to do this
  • The most secure way to get to a website is to type in the address bar directly

Here are some tips on website security:

  • Security Icon - when you access Sage Payments you will see in your web browser address bar that the address will turn green and a padlock will appear
  • A padlock will appear in the bottom right of your screen
  • Https - the 's' means the website is secure





When you receive an email from Sage Payments:

  • We will never ask you to supply personal information such as passwords or other security information via email
  • We'll always address you by name in our emails
  • Links within our emails will only take you to information pages, never login screens
  • We will never ask you to download software

 

Phishing email advice here

 


* Receive your first 30 days for free. Includes subscription, overage and international transaction charges.

The service is provided by Sage Payments (UK) Ltd which is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Register Reference: 900180) for the issuing of electronic money.

 

From £10 per month

Receive your first 30 days for free*
Apply Now

Contact Sage Payments

  • Find out more 0800 336633
  • Ongoing application 0845 245 0266
  • Existing customers 0845 111 5555
Login / Continue