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Sage Cover Support

Call 0800 33 66 33

Quick Specification

  • Live Webchat
  • FAQ Database
  • Email Helpdesk
  • Exclusive Discounts

Which Plan?

Sage Cover Online

Sage Cover Extra

Sage Cover Premium

Ideal for...

On-the-spot advice
online & by email

Making sure you have
the latest software

Our best level of support

Webchat
Ask Sage - FAQ Database
Email Support
Legislation Updates
Monthly Tech Newsletter
Online H&S Advice
Telephone Support Priority
Extended Hours (8am - 8pm)  
Data Repair Express
Sage Drive
Latest Version
Customised Reports
Remote Desktop Support
Call back Service
Sage Business Community
Software Updates
PYE Support*
Online HR Advice**
Report of the Month**
Reports By Our Experts**
Connected Accountant***
Sage Accounts Tracker***
Automated Payslips*
Annual 1-2-1 Health Check  
Up to 20% discounts for Sage Training and Onsite support  
Exclusive online discount portal  
HR Premium Support*  
Five inclusive Sage Drive users***  
Five inclusive Sage 50 Mobile Sales App users ***  
Available On... Sage 50 Accounts Sage 50 Accounts,
Sage 50 Payroll
 

* Available with Sage 50 Payroll
** Available with Sage 50 Payroll and Sage 50 Accounts
*** Available with Sage 50 Accounts

Latest reviews from our customers:

Sage Cover Online Support

Webchat
Chat online with our advisers in real-time by sending and receiving instant messages through your My Sage account. It's a quick and simple way to get answers to your questions.

Email Support
Email your questions to our help desk at a time that suits you. We'll work to find the right answer while you get on with business and aim to get back to you within four working hours.

Ask Sage - FAQ Database
Online FAQ database that gives jargon-free answers to thousands of questions about Sage software, covering everything from getting started to more detailed advice on a range of business issues.

Online Health & Safety Advice
Expert online guidance to help you comply with the latest health and safety rules and regulations. Access lots of step-by-step guides, letters, templates, policies and forms online.

Technical Advice Newsletters
Monthly newsletter giving information and tips on using your software.

Business Community
Talk to like-minded Sage customers, share software tips and get business advice.

Call 0800 33 66 33

Quick Specification

  • Live Webchat
  • FAQ Database
  • Email Helpdesk
  • Exclusive Discounts

Sage Cover Extra Support

Keeping you up to date
Sage Cover Extra includes all the benefits of Sage Cover plus the latest upgrades to your software as they become available and much more.

Latest Software
As a Sage Cover Extra customer we'll send you the latest version of your software as soon as it's released. You can download & install immediately, making sure that your software is completely up-to-date.

Call Back
Call back provides you with an alternative to waiting in a queue to speak to a Sage Technician. Leave a number to allow us to automatically call you back when an agent becomes available.

Remote Desktop Support
Now when you call us for support, our technicians can remotely access your PC and walk you through what needs to be done and answer your queries quickly and easily.

Webinars
Sage 50 Accounts and Sage 50 Payroll customers can browse pre-recorded webinars or ask questions during live sessions covering a range of topics chosen by customers, to learn more efficient ways of using the software.

Sage Drive
Work from anywhere, any time and access real-time information by connecting Sage 50 Accounts to the cloud with Sage Drive.

Connected Accountant
Seamlessly work with your accountant, real-time data can be accessed quickly and securely without disrupting you day-to-day business.

Sage 50 Accounts Tracker
Keep track of your business finances from your smartphone. Get the right information when you need it to make quick, confident business decisions.

Reports Designed by Our Experts
Sage 50 Accounts customers can request three customised reports per year, and Sage 50 Payroll customers can download our three most popular specialised reports per year.

 

Call 0800 33 66 33

Quick Specification

  • Live Webchat
  • FAQ Database
  • Email Helpdesk
  • Exclusive Discounts

Sage Cover Premium Support

The very best for your business
Sage Cover Premium is our highest level of support and gives you all the benefits of Sage Cover Extra plus several benefits only available to our premium customers

Priority support with extended opening hours
As a Sage Cover Premium customer you can jump the queue with priority support and get to a support technician faster than any other Sage Cover customer. Our technicians are even easier to get in touch with as you can contact them up to 8pm Monday to Friday. This service is exclusive to Sage Cover Premium customers

Annual health check
You can book a slot with our technical support team to review your Sage software and ensure it and your data are optimised for performance and give you bespoke advice on how to get the most from your Sage software and services

Exclusive discounts and savings
Sage Cover Premium customers receive up to 20% discounts on our training and onsite support services. You also get access to an exclusive shopping portal where you can save money on big brand products and services relevant to your business.

HR Premium Support*
Our advice service helps you make sense of employment law and what it means to your business. You'll get the reassurance that comes from knowing you can call an expert to get practical and confidential advice. Our experts are all human resource and employee law professionals. You'll also be able to use online case notes for any HR issues you have and you'll receive indemnity of £20,000

Additional Sage 50 Sage Drive and Sales App users**
As a Sage Cover Premium customer you receive five inclusive Sage Drive users and five inclusive 50 Accounts Sales App users

*Available for customers with Sage 50 Payroll, People Package, Business Packages and Premium Package only
**Available for customers with 50 Accounts, Finance Package, Business Package and Premium Package only

 

Call 0800 33 66 33

Quick Specification

  • Live Webchat
  • FAQ Database
  • Email Helpdesk
  • Exclusive Discounts